Attention: Please check our FAQs below before contacting us.
Welcome to Alloa TV
Season Ticket (ST) holders do not need to login. You require your Customer Number and postcode to access the stream. Check the FAQs for Season Ticket Holders. Where ST are not valid you will need to register and login as a Pay Per View (PPV) user.
Pay Per View (PPV) users require to register. You will now be asked to specify (and confirm) your own password. Once selected you will be registered and automatically logged in. You will then see the paypal button. You do not need an account with paypal but can pay directly with a debit/Credit card.
Please try and not mis-type your email address otherwise you will need to register again with your correct email.
We normally stream about 45 minutes before kick-off .
You will see on the image below a play icon in the middle, you may have to press this to start the stream.
Access to the stream is from quite a variety of devices and locations. In some cases you may experience a video delay or pause for a few seconds.
We initially recommend that you wait 20-30 seconds before taking action.
We constantly monitor the stream output remotely so can determine quickly if there are stream issues and normally react to them before issues are reported. Occasionaly we get reports that the stream is off or buffering but as we are monitoring it we can asure the user that the stream output is good.
The factors for issues can be quite varied. You should try one of the following:
1. ensure that all other windows and browser windows are closed down.
2. ensure that no other use is made of your wifi or lan.
3. try a different resolution on the video player, select Settings and Quality at the bottom of the video (see images below). try the 480 or 360 selection.
4. Try a different browser or device.
If the stream stops, what is the best way to refresh the page.
The best option is to press the Refresh button on the video frame, see image below.
This will refresh the strean in the simplest and quickets manner (directly across the Content Delivery Network). Please wait 30 seconds for any updates to come through.
You can also do a browser refresh, noting that on iOS you will need to tap the screen.
The quickest option is to use our new Online Support function. This is found at the bottom right hand corder with the red circle.
While we are streaming there will always be somebody online to answer questions and provide support. If we are not online please submit your question and we will respond as soon as we can.
Please bear with us during the busy time preceding kick-off.
The original online Status Chat function is primarily aimed at users chatting during the match. We can also provide an immediate status update there for stream issues.